Job Vacancy Specialist Case Worker (Avondale House, Newcastle upon Tyne)

The Specialist Case Worker’s (SCW) role is to help veterans in Launchpad to overcome mental health, gambling, drug and alcohol issues in order to get them into stable and independent lives. The SCW will work with veterans, staff, volunteers and partner organisations to encourage those veterans who need support to engage the agencies that provide expert relevant help.

Job Title: Specialist Case Worker (SCW)

Reports to:         Manager, Avondale House
Job type:            12 Month Contract linked to grant funding
Remuneration:  c £26,269.00
Holidays:            33 days (includes bank holidays).
Hours of work:  37.5 per week, to be worked on a flexible approach which may include covering evenings and weekends, as directed by the Manager of the House. An on-call rota is operated to give cover out of hours and the Specialist Case Worker will be included in the rota.

Application deadline: Saturday, 22 August, 2020 – 23:30

The Service

Launchpad is a registered charity. Avondale House is one of two supported houses within Launchpad; it is a unique initiative benefitting homeless veterans and their partners. Providing accommodation and support for up to 2 years helping veterans make a successful transition into permanent housing and employment. Avondale House contains 32 self-contained, furnished flats in a safe and secure environment. It is in Byker, just East of Newcastle City Centre.

Launchpad is of national importance, with Avondale House providing a local solution, working with local organisations to secure a stronger future for veterans, reducing risk of homelessness and rough sleeping, dealing with housing, health and wellbeing, and training for employment. This is a 12-month contract linked to grant funding, within a charity that is expanding its services. We are seeking funding to extend the post beyond the first year.

Role Overview

Job Purpose

The SCW’s role is to help veterans in Launchpad to overcome mental health, gambling, drug and alcohol issues in order to get them into stable and independent lives. The SCW will work with veterans, staff, volunteers and partner organisations to encourage those veterans who need support to engage the agencies that provide expert relevant help.

The outcomes should be as follows:

  • Veterans free of, or with reduced, addictions and with good mental health.
  • Continuity of care through effective partnership working, care co-ordination, delivery of interventions and key work responsibilities.
  • Support to the day-to-day operation of the service through the delivery of appropriate interventions.

Enhanced reputation of Launchpad. The SCW is expected to contribute (with guidance and training as necessary) in other areas of management of Avondale House, as all do, including fundraising, guiding and mentoring residents, helping with administration, accounting and standing in for other members of staff when necessary.


The SCW will work with residents, staff, partner organisations and others, as necessary, to support, arrange and co-ordinate the delivery of interventions and key work responsibilities. The priority is to do what is good for the veterans and is to do all he or she can to motivate residents to engage.

In conjunction with other staff, the SCW will assist the residents in preparing Personal Action Plans based on the Outcomes Star methodology that leads to employment as well as liaising with the other agencies in and around Newcastle to secure third-party expertise in welfare, health, training, employment and housing.

The SCW must support the Manager in engaging the veterans while representing the interests of Launchpad. The SCW must be perceived as balanced, fair and objective. To achieve this, he/she will possess strong leadership capabilities and an approachable personality, coupled with excellent communication skills.

Primary Responsibilities

Organise through self-help in Launchpad or with external organisations, a programme of support for residents as follows:

  • Manage an active caseload providing structured brief interventions and/or other psychosocial and pharmacotherapy interventions in conjunction with the Manager.
  • Establish and strengthen relationships with partner organisations to provide the best available support to residents in the areas of mental health and addiction.
  • Deliver an integrated service through the provision of assessment, recovery planning, appropriate referral, support, care co-ordination and interventions (e.g.) psychosocial, pharmacotherapy, harm reduction)
  • Assess and manage risk ensuring a safe and appropriate environment for all active risk prevention.
  • Develop and manage Personal Action Plans with individual residents, including creating and maintaining personal records, creating and managing the residents’ Outcome Stars, in conjunction with other staff.
  • Develop and disseminate substance misuse information and give advice on health and social well being in both group and one to one setting.
  • Support the Manager and be prepared to stand in for other staff when required
  • Conduct risk analyses and take actions to keep staff and residents safe, as necessary.
  • Record outcomes and write reports and case histories, as required by the Manager and Trustees.
  • Be a part of the “Staff on Call Rota”.
  • Any other reasonable duties as requested by management.

Essential Competencies

  • Inclusive, encouraging leadership and motivational powers.
  • Personable nature, with high quality oral and written communication skills.
  • Motivated self-starter with enthusiasm to make a positive impact on, and help, veterans.
  • Be able to work largely unsupervised.
  • The ability to plan, prepare and execute complex plans to achieve successful outcomes for the residents and charity.
  • Be methodical, accurate and have a thorough approach to work, with excellent attention to detail.
  • The ability to influence and develop strong relationships with external organisations and veterans to benefit all in Launchpad.
  • Trustworthiness, fairness, honesty and respect for others.
  • Strong organisational skills and high quality oral and written communication skills.
  • Experience of working in Supported Accommodation with residents with complex needs.
  • Enthusiasm and patience when working with people.
  • Experience in lone working.
  • Understanding of addiction services and the support they provide.
  • Understanding and experience of the importance of maintaining the confidentiality of our veterans.
  • Experience of working with vulnerable adults with mental health, drink and/or drugs issues.
  • Full UK driving license.

Desirable Competencies

  • Awareness of general Health and Safety legislation. Trained in Safeguarding.
  • Competent IT skills, to include the internet, social media, Word and Excel.
  • Experience of accounting.
  • Understanding of the challenges ex-service personnel face when transitioning from military service to civilian life.

Enhanced Disclosure and Barring

This role requires the post-holder to undertake an Enhanced Disclosure and Barring Service Check through the Home Office’s Disclosure and Barring Service.

Information obtained as a result of the check that may adversely affect the post-holder’s ability to fulfil the role may result in termination of employment.

Contact and Application Process

Applicants should respond to the advert by contacting sending a CV and a covering letter that explains how the applicant suits the job description and why they want the job. The closing date for applications is 23.30 on Saturday 22 August 2020.

The above responsibilities are not exhaustive and are subject to revision in accordance with the needs of the charity to ensure an effective and efficient administrative function.